FAQ
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Product Information
What is the difference between SH Vision Pro, SH Vision Plus, and SH Vision Lite?
The SH Vision Pro is a 32" mobile smart TV with the highest resolution and features. The SH Vision Plus is a 24" model, offering a balance of size and performance, while the SH Vision Lite is a compact 22" model designed for small spaces with essential features.
Do the smart TVs come with a warranty?
Yes, all our smart TVs come with a 1-year warranty covering manufacturing defects.
What operating system do the smart TVs use?
Our smart TVs use Android 12 OS, providing a smooth and user-friendly interface.
Are the smart TVs touch-enabled?
Yes, all our models feature in-cell touch technology for an interactive experience.
Ordering and Payment
How can I place an order?
You can place an order directly on our website by selecting the product and proceeding to checkout.
What payment methods do you accept?
We accept major credit cards, debit cards, and online payment methods like PayPal.
Is there an option for cash on delivery?
Yes, we offer cash on delivery for orders within Metro Manila.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free delivery within Metro Manila.
How long does delivery take?
Delivery within Metro Manila usually takes 3-5 business days. For other locations, delivery times may vary.
Do you ship internationally?
Currently, we only ship within the Philippines.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service immediately for assistance.
Warranty Policy
What does this warranty cover?
This limited warranty covers any defects in material or workmanship for a period of 12 months from the date of purchase. Coverage includes:
- Manufacturing defects such as faulty components
- Malfunctioning electronics
- Structural issues
What does this warranty not cover?
This warranty does not cover damage caused by:
- Misuse or neglect
- Accidents
- Unauthorized repair or modifications
- Circumstances beyond normal wear and tear
How to claim your warranty?
To claim your warranty, the customer must provide the same purchased item with all the inclusions received.
Note: Pictures or video of the defect are required.
Technical Support
How do I connect my smart TV to Wi-Fi?
Go to the settings menu, select 'Network', and choose your Wi-Fi network. Enter the password to connect.
Can I use Bluetooth devices with my smart TV?
Yes, our smart TVs support Bluetooth connectivity for compatible devices.
What should I do if my TV is not turning on?
Ensure that the TV is properly plugged in and the power source is working. If the issue persists, contact our technical support.
How do I update the software on my smart TV?
Go to the settings menu, select 'System Update', and follow the on-screen instructions to update your TV's software.
Contact Information
How can I contact customer service?
You can reach our customer service via email at smarthaveninnovation@gmail.com or call us at 0939 167 8183.
What are your customer service hours?
Our customer service is available from Monday to Friday, 9 AM to 6 PM.
Where is Smart Haven located?
We are located in Metro Manila, Philippines.
